We must be notified within 14 days of delivery that you wish to exchange a product.
Should you need to return a product, it MUST be in its original, new condition. Soiled, wet, mildewed, torn, used, missing original accessories and packaging (packaging must not be damaged) or otherwise mishandled items cannot be accepted for exchange.
Freight costs to return the product and for the return of the replacement item will be at the customers expense. Our quoted shipping rates are a subsidised flat rate but returned goods will be charged at the full shipping cost.
We do not accept returns if you change your mind. If for some reason a refund was accepted then a 3.9% fee will be deducted from the credit due to the credit card company no longer refunding their fees.
Please see below for specific product returns.
Boat Covers: Please take extra care when first trying your new cover. Before purchasing we always recommend you follow the guides on how to size covers correctly but for some reason it doesn't fit properly then we will exchange it for another size provided that it is returned with its original packaging and is not soiled or damaged and we have been notified within 14 days of delivery. Your replacement will be shipped after we receive and inspect your returned product.
Inflatable Boats: Please choose carefully as we do not accept returns for inflatable boats.