Testimonials

How Akaroa Dolphins Uses Rockboats for Work, Rescue and Adventure

For George and the team at Akaroa Dolphins, life on the water is part of every day. Based in one of New Zealand’s most beautiful harbours, their work revolves around the wildlife, conditions, people, and boats that make Akaroa such a special place. Akaroa Harbour is not just a backdrop for George, it is his...

We must be notified within 14 days of delivery that you wish to exchange a product. We only refund items if they are defective or damaged and are unable to replace with the same item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Should you need to return a product, it MUST be in its original, new condition. Soiled, wet, mildewed, torn, used, missing original accessories and packaging (packaging must not be damaged) or otherwise mishandled items cannot be accepted for exchange. Freight costs to return the product and for the return of the replacement item will be at the customers expense. Our quoted shipping rates are a subsidised flat rate but returned goods will be charged at the full shipping cost. We do not accept returns if you change your mind. If for some reason a refund was accepted a 3.9% fee will be deducted from the credit due to the credit card company no longer refunding their fees. Please see below for specific product returns. Boat Covers: Please take extra care when first trying your new cover. Before purchasing we always recommend you follow the guides on how to size covers correctly but for some reason it doesn't fit properly then we will exchange it for another size provided that it is returned with its original packaging and is not soiled or damaged and we have been notified within 14 days of delivery. Your replacement will be shipped after we receive and inspect your returned product. Inflatable Boats: Please choose carefully as we do not accept returns for inflatable boats. Warranty Conditions: Rockboat Inflatable Boats are warranted from manufacturing defects for a period of one (1) year. This warranty does not cover damage to the Inflatable Boat because of puncture, tearing, ripping, abrasion, ordinary wear and tear, abuse, over inflation, negligence or modification. This warranty does not cover damage to boat covers, Bimini’s or boat in any form from use of products including but not limited to the following acts: misuse, abuse, incorrect fitting, neglect, improper boat protection, accidents or acts of nature. If there is a warranty defect Rockboat Marine will repair or replace, at its discretion the product free of charge. The following damage to covers and Bimini tops are not covered by warranty: Tears, rips, holes or rubbing caused by not padding sharp or obtrusive object (fasteners, aerials, rocket launchers etc). Tear, rips, holes or rubbing caused by improper securing of boat cover to boat. Damage to your cover during trailering would not be covered under warranty (This is a trailer at your own risk option. WARRANTY DOES NOT COVER TRAILERING). Failure to use a support system to repel water from your boat cover can and will damage your boat cover or boat if left in weather conditions. Water or snow will gather and cause damage to your cover or boat from the weight. Allowing water, snow & ice to pool on the cover, discolouring or fabric desecration from foreign objects and chemicals (including tree saps, petroleum products, bird and animal droppings etc.) Mold and/or mildew caused by storage of wet product and Acts of Nature are all not covered by warranty. Biminis should always be placed in radar/laid down position and in boot when trailering or not in use). Bimini tops should never be left up when not in use. If left up, winds can damage your Bimini top and warranty does not cover wind damage. Tears or rips caused by improper use such as but not limited to transporting with the top up and driving the boat with the top up. Bimini's are also warranted to meet our stated product specification in effect at the time of purchase. Failure which can be attributed to improper installation of the canopy, or distortion of the framework upon which the Bimini is mounted, is not covered by this warranty. No rebate or replacement will be made for any Bimini subsequent to the one year period covered by this warranty, or at any time for damage resulting from negligence, weather conditions, vandalism, or chemically induced degradation. Frame damage from modifying it's original design/structure is not covered. The foregoing constitutes Rockboat Marine, sole warranty, and all other representation, warranties, guarantees or conditions, be they expressed, implied, and tacit, are hereby excluded. The liability of Rockboat Marine here under is limited to replacement and/or rebate as aforesaid and in no event shall Rockboat Marine be liable for consequential or special damages of any type whatsoever. If minor repairs can return the product to functional use it will be reworked at no charge under warranty conditions. If for some reason there is a problem, the factory will make every effort to correct the problem. Purchasing goods for business purposes, the Consumer Guarantees Act does not apply. Purchasing goods for your own use, the Consumer Guarantees Act does apply. Ownership of goods pass to the customer on delivery. Our insurance policy covers loss or damage in transit within New Zealand and our risk ceases upon delivery. This warranty applies to the original purchaser and is not transferable. Rockboat Marine will not accept returns without proper authorization from our company prior to return goods being sent. Refunds (if applicable): We only refund items if they are defective or damaged and are unable to replace with the same item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Testimonials

How Akaroa Dolphins Uses Rockboats for Work, Rescue and Adventure

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